Return & Refund Policy

Last Updated: 16 jun, 2026

Home First London, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

Return Eligibility

We offer a 30-day return period. Customers have 30 days from the date of delivery to request a return.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be returned in its original packaging
  • Include all accessories, manuals, and tags where applicable
  • Be accompanied by proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return

To initiate a return, please contact us at:

Email: info@homefirstlondon.co.uk

Please include:

  • Your order number
  • Reason for the return
  • Photographs (if the item is damaged or incorrect)

Once your request has been reviewed and approved, we will provide return instructions.

Return Address

Home First London
Address: 28 Seven Sisters Rd London N7 6AG United Kingdom

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The item is defective
  • The wrong item was received
  • No restocking fees are charged.
  • Damaged, Defective, or Incorrect Items
  • Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us within **48 hours of delivery and provide clear photographs of:

  • The item received
  • Any visible damage
  • The packaging

We will review the issue and provide an appropriate resolution, which may include a replacement, exchange, or refund.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Clearance or final sale items
  • Items returned in a used or damaged condition caused by the customer

This does not affect your statutory rights under applicable consumer protection laws.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original product (if eligible) and place a new order separately.

Lost Packages

If your package appears to be lost during transit, please contact us as soon as possible We will investigate the matter with the delivery carrier.

If the shipment is confirmed as lost, we may offer:

  • A replacement item (subject to availability), or
  • A full refund

Customers must ensure that the shipping address provided during checkout is accurate.

Refund Process

Once we receive and inspect the returned item, we will notify you regarding the status of your refund. If approved, refunds will be issued to the original payment method used for the purchase. Refunds are typically processed within 10 business days after approval. Please note that banks and payment providers may require additional time to complete the transaction. If more than 10 business days have passed since your refund was approved, please contact us at: info@homefirstlondon.co.uk

Order Cancellations

Orders may be cancelled within 24 hours of placement at no additional charge.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, customers may request a return after delivery in accordance with this policy.

Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any rights available to consumers under applicable United Kingdom consumer protection laws.

Contact Information

Home First London
Phone: +44 7774 910000
Email: info@homefirstlondon.co.uk
Address: 28 Seven Sisters Rd, London N7 6AG, United Kingdom
Opening Hours: Monday – Sunday: 9:00 AM – 8:00 PM (GMT)
Time Zone: (GMT+00:00) London