Terms & Conditions

Last Updated: June 17, 2026

Welcome to Home First London. These Terms & Conditions govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

About Home First London

Home First London is an online retailer offering a range of home, furniture, storage, décor, and household products for customers within the United Kingdom. Throughout these Terms & Conditions, the terms "we," "our," and "us" refer to Home First London, while "you" and "your" refer to the customer using our website.

Eligibility

By placing an order through our website, you confirm that:

You are at least 18 years old or have permission from a parent or legal guardian.
The information you provide is accurate and complete.
You are legally authorized to use the selected payment method.
Products

We strive to ensure that all product descriptions, specifications, dimensions, pricing, and images are as accurate as possible.

However:

  • Slight differences in colour may occur due to monitor or mobile display settings.
  • Product dimensions may vary slightly because of manufacturing tolerances.
  • Packaging may occasionally differ from product images.
  • Minor design improvements may be made by manufacturers without prior notice.

These variations do not affect the intended use or functionality of the product.

Product Availability

All products are subject to availability. If an item becomes unavailable after an order has been placed, we will contact you as soon as possible and offer either:

  • A full refund, or
  • An alternative product where appropriate.
  • Pricing

All prices displayed on our website are shown in British Pounds (GBP £). We make every effort to ensure pricing accuracy. If a pricing error occurs, we reserve the right to cancel the order and issue a full refund where necessary.

Orders

After placing an order, you will receive an order confirmation email.Receipt of an order confirmation does not constitute acceptance of the order.

We reserve the right to refuse or cancel orders for reasons including:

  • Product unavailability
  • Pricing errors
  • Payment authorization failure
  • Suspected fraudulent activity
  • Incorrect customer information

Payment

Payment must be completed before an order is processed. We accept secure payments using the payment methods displayed during checkout. All payment information is processed through secure payment providers. Home First London does not store complete credit or debit card information.

Shipping

Orders are normally processed within: 1–2 business days. 
Estimated delivery time is: 3–5 business days within the United Kingdom.
Additional delivery information is available in our Shipping Policy.

Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy. Customers generally have 30 days from the date of delivery to request an eligible return.
Refunds are issued to the original payment method after the returned item has been inspected and approved.

Customer Responsibilities

Customers agree to:

  • Provide accurate billing and shipping information.
  • Review order details before completing checkout.
  • Maintain the confidentiality of their account information where applicable.
  • Use the website only for lawful purposes.
  • Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Images
  • Product descriptions
  • Website design
  • Graphics
  • Text
  • Icons

is the property of Home First London or its content providers and is protected by applicable intellectual property laws. No content may be copied, reproduced, distributed, or used without prior written permission.

Prohibited Activities

Users must not:

  • Attempt to gain unauthorized access to our website.
  • Introduce malicious software or viruses.
  • Use automated tools to scrape website content.
  • Interfere with website functionality.
  • Use the website for unlawful purposes.
  • Limitation of Liability

To the maximum extent permitted by law, Home First London shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products. Nothing in these Terms excludes any rights available to consumers under applicable United Kingdom consumer protection laws.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will become effective immediately upon publication on this page.
Customers are encouraged to review these Terms periodically.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of England and Wales.

Contact Information

Store: Home First London
Phone: +44 7774 910000
Email: info@homefirstlondon.co.uk
Address: 28 Seven Sisters Rd, London N7 6AG, United Kingdom
Opening Hours: Monday – Sunday: 9:00 AM – 8:00 PM (GMT)
Time Zone: (GMT+00:00) London